Spahara Etiquette

Appointments:

Call us at (613) 435 1010 or use our booking service to reserve your appointment. Plan your ‘time away’ at least 1 week in advance to secure a reservation for your choice of time and date. You may also schedule repeat regular appointments. We provide 24 hour pre-confirmation calls to remind you of your up-coming Spahara visit. We will make every attempt to accommodate your need for a spontaneous spa experience and do invite you to inquire about last minute availabilities. Inform us at the time of booking if you are planning to share an hour, an afternoon or a day at the spa with a companion and your schedules will be matched to allow for the most time together. We will always make our best effort to accommodate your declared preferences; however, your itinerary is subject to change based on availability.

Cancellation:

We understand that you may need to make a change to your appointment and request that you courteously give us 24 hours notice to cancel or reschedule a single service and 48-hour notice to cancel or reschedule a retreat package or multiple services. Late arrival will result in a shortened or rescheduled appointment with applicable charges.

Child Services:

As we do not have on-site childcare service facilities, we kindly ask that you make pre-reservations for your children prior to attending your Spahara visit.

Allergies:

Please insure to let us know about all of your allergies on our Personal Dossier Forms available at the front desk and with your service provider. We will take all necessary steps to ensure you are free from being in contact with any such allergic triggers.

Service Provider Respect:

We ask at all times you respect the feelings and integrity of our staff. Our staff are specially trained to be accommodating and hand selected for their charm and personality in customer service. Should you have an issue at any time, please simply ask to speak with a manager on duty, if the service provider is not able to calm your concern. We will attempt in every way possible to accommodate you in a professional and personal manner and ask for your cooperation with this as well. If you do not like something please voice your opinion, but remember, a service provider will more likely to give you their absolute best if they are treated with dignity and respect, we extend this same principle with all our clients.

Payment:

We accept cash, INTERAC®, Visa, MasterCard and Spahara gift cards as payment for products and services. Apologies, but we do not accept personal cheques. ® Trade-mark of Interac Inc. Used under license

Privacy:

Your personal information is never shared outside of Spahara. You have our guarantee on this!

Gratuities:

Gratuities are given at your discretion and will be accepted with appreciation.