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Spahara Etiquette


Please arrive 10 minutes prior to your appointment time to prepare for your Spahara experience. You may enjoy a tour before your appointment, a beverage to help you relax and unwind or just get some good reading time in our adjacent Cyber Café Arome (free wireless internet).


Call us at 613.726.6399 to reserve your appointment. Plan your ‘time away’ at least 1 week in advance to secure a reservation for your choice of time and date. You may also schedule repeat regular appointments. We provide 24 hour pre-confirmation calls to remind you of your up-coming Spahara visit. We will make every attempt to accommodate your need for a spontaneous spa experience and do invite you to inquire about last minute availabilities. Inform us at the time of booking if you are planning to share an hour, an afternoon or a day at the spa with a companion and your schedules will be matched to allow for the most time together. We will always make our best effort to accommodate your declared preferences; however, your itinerary is subject to change based on availability.


Our retreat packages have been carefully designed and services within a retreat may not be substituted. If you received a gift certificate for a particular service or a retreat package, you may use the dollar value of your gift toward services of your choice if you dislike the composition of the package.

Gift Certificate Expiry:

Gift certificates must be used within the 1 year expiry date or they become invalid in our system and are not redeemable past this date. Please make every attempt to schedule time accordingly before the expiration.


We understand that you may need to make a change to your appointment and request that you courteously give us 24 hours notice to cancel or reschedule a single service and 48-hour notice to cancel or reschedule a retreat package or multiple services. Late arrival will result in a shortened or rescheduled appointment with applicable charges.

Child Services:

As we do not have on-site childcare service facilities, we kindly ask that you make pre-reservations for your children prior to attending your Spahara visit.

Cell Phones:

We ask that you kindly turn off all cell phones and pagers prior to entering Spahara to insure optimum relaxation for both you and all our guests.


Please insure to let us know about all of your allergies on our Personal Dossier Forms available at the front desk and with your service provider. We will take all necessary steps to ensure you are free from being in contact with any such allergic triggers.


We have for your convenience 27 dedicated parking places in front of Spahara especially for your close convenience.

Service Provider Respect:

We ask at all times you respect the feelings and integrity of our staff. Our staff are specially trained to be accommodating and hand selected for their charm and personality in customer service. Should you have an issue at any time, please simply ask to speak with a manager on duty, if the service provider is not able to calm your concern. We will attempt in every way possible to accommodate you in a professional and personal manner and ask for your cooperation with this as well. If you do not like something please voice your opinion, but remember, a service provider will more likely to give you their absolute best if they are treated with dignity and respect, we extend this same principle with all our clients.


We accept cash, INTERAC®, Visa, MasterCard and Spahara gift cards as payment for products and services. Apologies, but we do not accept personal cheques. ® Trade-mark of Interac Inc. Used under license


Your personal information is never shared outside of Spahara. You have our guarantee on this!


Gratuities are given at your discretion and will be accepted with appreciation.

Spahara Spa Hours

Monday 9AM - 6:00PM
Tuesday 9AM - 7:30PM
Wednesday 9AM - 8:30PM
Thursday 9AM - 8:30PM
Friday 9AM - 8:30PM
Saturday 9AM - 5:00PM

(613) 726-6399

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2150 Robertson Road
Nepean, Ontario, Canada
K2H 9S1
(613) 726-6399

836 March Road
Unit 1
Kanata, Ontario
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